Benjamin Gilbert
Github.bgilbert1984@gmail.com
409-334-4829
Website at https://neurosphere-2.tail52f848.ts.net/wordpress/?page_id=14
https://www.facebook.com/profile.php?id=61590249917470
https://mastodon.social/@bgilbert1984
https://github.com/bgilbert1984
Professional Summary
Dynamic and detail-oriented IT Support Engineer with over 10 years of experience in diagnosing, resolving, and preventing technical issues in hybrid environments. Proven success in supporting Windows server and workstation deployments, managing Active Directory and Office 365, and delivering exceptional end-user support. Skilled in remote troubleshooting, network diagnostics, software deployment, and the use of generative AI tools to automate tasks and improve system performance. Able to communicate technical details clearly, manage multiple priorities, and contribute to continuous improvement in IT infrastructure.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience – December 2024 – Present
Independent Research
bgilbert1984/SCYTHE: SCYTHE @ https://neurosphere-2.tail52f848.ts.net/
SP Data Digital – Baytown, TX
January 2024 to December 2024
• Delivered remote and support to a broad user base, providing tier 1 troubleshooting for software, hardware, and network issues.
• Maintained and configured Windows 10/11 environments and deployed systems across multiple departments.
• Supported Office 365 and Microsoft Outlook, assisting users with cloud-based collaboration tools.
• Documented tickets and solutions using CRM tools, collaborated crossfunctionally with development teams, and upheld SLA response and resolution times.
• Developed internal documentation using generative AI for onboarding and common troubleshooting procedures.
IT Support Contractor
Laser Key Products – Bacliff, TX
June 2023 to December 2023
• Provided technical support for software and hardware, specializing in diagnostic workflows using Visual Studio, SolidWorks, and VB.net.
• Maintained system performance and resolved application errors to ensure seamless customer operations.
• Enhanced user guides and knowledge bases to streamline issue resolution.
• Implemented a custom CRM to reduce customer support resolution times.
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IT Technician USAA (eSolutions, Inc.) – San Antonio, TX
July 2021 to December 2022
• Provided Active Directory administration, password resets, account unlocks, and access provisioning.
• Supported remote users with Windows OS and Office troubleshooting.
• Worked within networked environments, providing root-cause analysis and escalation support.
Online Order Fulfillment
Walmart – Baytown, TX
March 2020 to December 2020
- Managed order processing, packaging, and inventory reconciliation in a fast-paced retail setting.
Tour of Washington State – October 2019 – March 2020
Service Technician – Laser Key Products – Bacliff, TX
August 2009 to September 2019
• Repaired automated equipment, maintained CNC machines, and conducted preventive maintenance.
• Used SolidWorks and PDM to generate production drawings and supported hardware documentation.
• Provided advanced electronics diagnostics, technical support, and trained junior technicians.
Customer Service
CVS Pharmacy – League City, TX
August 2008 – August 2009
Service Technician
Advanced Computer Systems – Webster, TX
August 2003 to August 2008 - Repaired desktops, laptops, printers, and performed structured cabling and hardware installations.
Line Cook –
Red Lobster – Webster, TX
March 2001 to January 2004
Education
Associate in Science (AS) in Engineering Graphics and Design
San Jacinto College – Houston, TX
March 2012 to March 2016
Technical Skills
• Operating Systems: Windows 10/11, Windows Server 2016–2022, Linux (basic), OS imaging
• Systems Administration: Active Directory, Azure AD, Group Policy, DNS/DHCP
• Networking: TCP/IP, LAN/WAN troubleshooting, firewall familiarity, VoIP device support
• Applications: Office 365, MS Outlook, Excel, Teams, SharePoint, Confluence
• Tools: SolidWorks, AutoCAD, Visual Studio, ChatGPT, Citrix, vSphere, VPN software
• Hardware: Desktop/laptop builds, diagnostics, peripherals, printers, component replacements
• Scripting & Automation: VBScript, batch scripting, documentation via AI tools
• CRM & Documentation: Jira, Airtable, Zendesk, knowledge base creation
Certifications
• CompTIA A+ (In Progress)
• Microsoft Certified: Endpoint Administrator Associate (Planned)
Additional Information
• Strong communicator with a collaborative mindset and an aptitude for learning emerging technologies.
• Experienced in remote/hybrid support models and SLA-oriented workflows.
• Reliable transportation and available for hybrid schedule with on-call flexibility.
Availability: Immediate Work Location Preference: Hybrid – Webster, TX
Keywords:
Benjamin J. “Ben” Gilbert — RF propagation & spectrum sensing engineer; physics-informed ML, operator learning, and self-hosted AI for sensitive data.
RF/spectrum engineer applying physics-informed ML and operator learning to real-time propagation and sensing. Builder of RF Quantum SCYTHE. ORCID: 0009-0006-2298-6538.
Benjamin J. Gilbert is an RF/spectrum engineer focused on physics-informed machine learning for propagation and sensing. He develops real-time models and detectors, including a differentiable atmospheric ray tracer for ducting diagnostics and a multi-wavelength fiber-laser detector, integrated in the RF Quantum SCYTHE framework. He also applies OSINT with privacy-preserving analytics to geolocate crypto fraud networks. ORCID: 0009-0006-2298-6538.
Benjamin J. (“Ben”) Gilbert works at the intersection of RF propagation, spectrum sensing, and physics-informed machine learning. He builds real-time, standards-aligned models and interpretable detectors—most recently a differentiable atmospheric ray tracer for ducting diagnostics and a high-power multi-wavelength fiber-laser (MWFL) detector—within the RF Quantum SCYTHE framework. His interests include neural/operator surrogates, uncertainty quantification, and self-hosted AI for sensitive data. Beyond RF, he applies OSINT and responsible, privacy-preserving analytics to geolocate crypto “rug pull” actors and fraud infrastructures. Affiliations include Spectrcyde (RF Quantum SCYTHE) with collaborations in robotic process automation. ORCID: 0009-0006-2298-6538.
Benjamin J. Gilbert is an experimental solutions engineer specializing in RF propagation and spectrum intelligence. His work combines first-principles electromagnetics with physics-informed and operator-learning models for robust, real-time decision support. He developed a differentiable atmospheric ray tracer for tropospheric ducting diagnostics and a detector for high-power multi-wavelength fiber lasers (MWFL), both integrated into the RF Quantum SCYTHE framework with calibrated uncertainty and open, reproducible build pipelines. His technical interests include neural operators, uncertainty quantification, spectrum coexistence, and reproducible engineering on self-hosted stacks for sensitive data. Ben also investigates crypto-enabled fraud using OSINT and privacy-preserving analytics to improve attribution and reporting. Affiliations include Spectrcyde (RF Quantum SCYTHE) with collaborations in robotic process automation. ORCID: 0009-0006-2298-6538.
RF propagation; tropospheric ducting; spectrum sensing; physics-informed ML; neural/operator learning; uncertainty quantification; signal detection & estimation; OSINT; privacy-preserving analytics; self-hosted AI/ML; radar performance; remote sensing.